Contact support
Share the order number, phone number, product name, and issue.
Returns
Returns are handled clearly and manually for the MVP.
ChakaMart keeps return handling operationally safe while vendor quality and delivery reliability are being proven.
Admin review
Admin checks order status, payment status, delivery status, and vendor notes.
Return handling
Eligible returns are coordinated manually until automated workflows are added.
Customers should inspect products at delivery where possible. Cash on delivery orders can be refused if the product is visibly incorrect or damaged. For manual payments, admin reviews proof, delivery status, and vendor response before confirming refund or return handling.